Banco BBVA

Terrible service and super slow, no one can tell you how long an executive will serve you or they are having breakfast or there is no way to know how many hours you are going to spend waiting for someone to serve you. Furthermore, they don't even respect the turns, they pass to whoever they want.

HORRIBLE SERVICE!! Yesterday my sister came to raise the level of the savings account since it is capped at $20,000 per month, the executive who assisted her flatly assured her that YES or YES it was MANDATORY to take out insurance for this procedure (whether it was life, car, etc.) supposedly to justify why he wanted to increase the limit of his deposits since they prevented “money laundering” (OBVIOUSLY THE RELATIONSHIP BETWEEN INSURANCE AND THE PREVENTION OF MONEY LAUNDERING DOES NOT SEEM COHERENT TO ME) by denying him the service. which is free and without these types of conditions, she left the branch to call the BBVA line to ask if the insurance thing was true... the answer was NO. When trying to enter the branch with the same executive, the person assigned to the entrance told him that he was not going to allow him access because they had already explained that it was not possible if he did not hire something additional "DUE TO BBVA REGULATIONS" To which my sister He asked the person at the entrance for the executive's number and their names to report them through the BBVA line, to which the Executive rudely replied that he did not have to give that information. It is REPREHENSIBLE as "executives" who, although they have the pressure to cover quotas, also receive a Base Salary that obviously corresponds to customer service, try to place their financial products based on lies and in a mandatory manner. I say, if in the end their only job or function is to sell, better make them commission agents without a base salary. Because as long as this continues to happen, the users of these services will continue to look for other options with the competition.

Both cards expired, debit and credit. I cancel them and request a replacement... At the moment I don't have my INE so I brought my professional ID. But for the bank the only valid thing is the INE, neither ID nor passport or anything. Otherwise they will send you to an agent and it is an odyssey of several days and many hours to get at least one card replaced... Terrible... Please recommend another bank...

An incredible waste of time to be in this branch (and in any other of this same bank), the 2 individuals (a girl and a boy) who receive you SUPER LOUD, if you do not hire what they offer you they will spoil you. I accompanied my father to open an account, they asked us for his INE and according to them "my father already had an account" and in order to open the one we needed, the supposed "active" account had to be canceled, after all, said active account was in the name of another person who for NOTHING coincided with my father's name 😒, behold the incompetence of both. And the attention from the executives.............terrible 😠.

The treatment of the executives is not the best... additionally the system fails and they do not have service and/or they do not want to print account statements